Important Information about the Coronavirus (COVID–19)
Safely Returning Patients to Care Centers
May 12, 2020
OB/GYN of Indiana is pleased to announce the gradual return of additional in-office appointments while maintaining extensive measures to ensure the safety of our patients and staff. As part of our mission to put patents first, our physicians are in continuous dialogue with national and local Indiana health experts to ensure you will receive outstanding, attentive care. We look forward to seeing you!
Feel Confident in Your Care
Now that we better understand the risks and spread of COVID-19, we are more prepared than ever to help ensure a safe environment for patients to access care. Our care centers are taking the following precautions, as well as requiring participation from patients, to minimize exposure and help you feel confident in receiving the quality OB/GYN care you deserve.
What to Expect from Us
- Extensive Cleaning – Cleaning of all our exams rooms takes place between each patient visit as well as regular disinfecting of our welcome areas including all door handles and frequently touched surfaces.
- Enforcement of Social Distancing – Our welcome areas have been arranged to provide more separation between seats. We are also encouraging patients to wait in their cars whenever possible. After you check-in, we will be happy to send you a text when we are ready for you.
- Limited Schedules – We are limiting the number of appointments each day to have less patients and providers in our offices at the same time. If you have an appointment in the next 30 days you may be contacted to reschedule if necessary, to achieve this.
- Patient Screening and Temperature Checks– We will continue to conduct COVID-19 pre-screening for all patients, and closely monitor patient temperatures.
- Staff Screening – All of our staff members are screened daily for symptoms of COVD-19 and temperatures are checked prior to beginning their shift. Anyone exhibiting symptoms, or who has been in close conduct with an individual with symptoms of COVID-19, will be quarantined according to current CDC guidelines.
What You Should Do
- Wear a Mask (required) – All patients should bring a mask or facial covering to wear at all times when in our offices. Our staff members are also required to wear a mask.
- Don’t Bring Visitors – At this time no visitors, including children are allowed in our care centers. The only exception is if they are medically necessary to assist with your healthcare or if the patient is a minor.
- Complete Pre-Visit Interviews Prior To Appointment – We will continue to conduct COVID-19 pre-screening for all patients, and we ask that all pre-screening interviews be completed prior to coming into our office to minimize your wait time at our care centers. You will be receiving your pre-screening interviews via email 72 hours prior to your visit. A follow-up will be emailed/texted 48 hours prior to your appointment.
- Stay Home if You’re Unwell – If you are experiencing fever, cough, or shortness of breath, please call us to reschedule or shift your visit to a telemedicine appointment.
We are now pleased to be resuming most elective surgeries/procedures in our offices as well as local surgery facilities. Please contact our office to speak with our surgery scheduler regarding your specific needs. Please discuss at time of scheduling whether an adult should accompany you to your procedure/surgery.
Walk-in Labs Hours
Please check with your care center regarding lab hours because they may vary at this time.
April 22 – In order to further protect our patients and staff, we ask that all patients wear a mask or facial covering when they come to our care centers. (Our supplies only allow us to equip our staff members at this time.)
In early May, we will be assessing adding some additional appointments and procedures in a phased approach using thorough safety considerations and processes. A member of our staff will reach out to you to either confirm or reschedule based upon your needs, appointment type, and our provider schedules.
Please check with your care center regarding lab hours because they may vary at this time.
March 19, 2020 – The Federal government has recommended a pause in all elective and non-urgent health services, which requires us to make immediate changes regarding the patients we will be seeing in our office.
Please know that this new guideline is a preventive measure to contribute to social distancing and limit potential COVID-19 exposure for our patients and staff. This does not change our dedication to serving our patients, but instead reflects our commitment to ensure their safety.
All annual exams, mammography, non-urgent physical therapy and non-urgent gynecology appointments will be cancelled for the next 30 days. In addition, any procedure that can potentially be delayed without compromising your health and well-being, we will be moving.
Our office will contact you to reschedule but do not plan to come in for these appointments starting on Monday, March 23 through the end of April.
We will continue to see our pregnant patients for routine OB appointments. Our providers will continue to care for our pregnant patients, as prenatal care is essential and of the utmost importance to both mother and baby.
If you have a procedure or surgery scheduled, a member of our medical staff will contact you to help determine whether it should be rescheduled. We will continue to see patients that are experiencing urgent GYN problems.
Please know that our medical team is here to answer your questions during this time. Although our phone lines will be extremely busy within the next several weeks, we want to give careful attention to each of your needs and we will call you back as soon as possible.
Telemedicine Now Available for New and Existing Patients!
A number of GYN appointment types and routine pregnancy visits can now be done via telelemedicine. Go to https://www.obgynindiana.com/telemedicine/for more information and to request appointment.
Visitor Policy (Updated 3/27/20)
Unfortunately at his time NO visitors, including children, will be able to accompany you to your appointment. The only exceptions are if your visitor is required to medically assist with your care or if the patient is a minor. If you are due to deliver your baby in the near future, please check your hospital for more information. For your convenience, we’ve provided links at the bottom of this page.
Recommendations if you are experiencing symptoms
If you are experiencing flu-like symptoms (i.e. cough, fever, shortness of breath, sore throat), please call your care center and ask to speak to a triage staff member who can guide you with more information and treatment suggestions.
We ask that you DO NOT come into the office for any pre-scheduled appointment and not to schedule one if you are experiencing any flu-like symptoms.
In addition, if you have traveled outside the country in the last 14 days, contact a member of our triage staff to determine whether you should come into one of our care centers.
It is our goal to keep all our patients healthy during this flu season and to make sure you have accurate information. We will continue to keep this site updated as more information becomes available.
We are implementing safety precautions to help limit the spread of COVID-19
- Pre-Screening all individuals including visitors for COVID-19 prior to coming into the office. We ask all patients to complete their pre-visit interview electronically prior to coming into our office. Patients will be emailed/texted a link to the interview two to three days prior to their visit. This interview will include COVID-19 screening questions.
- We will not conduct routine care or procedures on patients with known or suspected symptoms of COVID-19.
- We ask that you limit visitors who come along to your appointments to no more than one adult guest. Unfortunately, no children will be allowed in our office at this time.
- Careful cleaning and disinfecting of all exam rooms, frequently touched surfaces, and welcome areas.
- All staff members will wash our hands frequently and those who are not feeling well are asked to remain at home.
The American College of Obstetricians and Gynecologists (ACOG) is closely monitoring this outbreak. However, it is critical to note that at this time, for the general public in the United States, the immediate health risk from coronavirus is considered low. Currently, health officials are emphasizing that seasonal influenza remains a larger concern for the U.S. population.
What you can do to protect yourself
The best way to prevent infection is to avoid being exposed. There are simple everyday preventive actions to help prevent the spread of any respiratory viruses. These include:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
If you are sick, to keep from spreading respiratory illness to others, you should:
- Stay home and limit contact with others.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
For more information about the coronavirus go to
Learn more about your hospital visitor policy
Triage Phone Numbers by Care Center:
Carmel/Westfield- (317) 573-7050, ext 3
North/Zionsville- (317) 415-1000, ext 3 (if pregnant) or 4
Fishers/North Meridian- (317) 872-1415, ext 2
South/Cityway/Stones Crossing- (317) 859-2535, ext 2 (if pregnant) or 5